8xk Privacy
Policy
Your personal information is completely safe on the 8xk platform. This privacy policy describes in detail how we collect, use, and protect your information.
Introduction to This Policy
8xk is a safe and reliable online betting and gaming platform for sports enthusiasts in Bangladesh. Protecting your personal information is of the highest importance to us. This privacy policy ("Policy") describes how 8xk collects your information, why it collects it, how it uses it, and how it stores and keeps it secure.
By using 8xk's website and services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services. If you have any questions, please contact our support team.
This policy should be read alongside 8xk's Terms and Conditions and Responsible Gaming policy. Together, these three documents form the legal basis of the relationship between you and us.
Information We Collect
8xk collects various types of information for various purposes. The details are outlined below:
Personal Identification Information
- Full name and date of birth
- National ID or passport number (for verification)
- Email address
- Mobile number
- Residential address
- Occupation and source of income (where applicable)
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Bank account details (where applicable)
Gaming and Activity Information
- Login date, time, and location
- Betting history and preferred games
- Bonus and promotion usage details
- Gaming session length and frequency
- Win and loss records
Technical and Device Information
- IP address
- Device type, operating system, and browser version
- Cookie and session data
- Referral URL and user navigation patterns
- Unique device identifier (Device ID)
Purpose of Data Use
8xk uses collected information only for lawful and specific purposes. The purposes for which we use your information are detailed below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and maintaining accounts; ensuring login security | Contractual obligation |
| Identity Verification (KYC) | Confirming identity to prevent fraud, money laundering, and access by minors | Legal obligation |
| Financial Transactions | Processing deposits, withdrawals, and bonuses; ensuring transaction security | Contractual obligation |
| Customer Service | Resolving queries and complaints promptly and providing live chat support | Legitimate interest |
| Responsible Gaming | Identifying problematic gaming behavior and taking preventive measures | Legal obligation and legitimate interest |
| Personalized Experience | Recommending relevant offers and games based on your preferences | Consent and legitimate interest |
| Security and Fraud Prevention | Preventing account hacking, fraud, and unauthorized access | Legitimate interest and legal obligation |
| Analytics and Improvement | Monitoring platform performance and improving service quality | Legitimate interest |
Data Sharing and Disclosure
8xk never sells your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
Service Provider Partners
We work with trusted third parties for payment processing, technology infrastructure, data analytics, and security services. These partners can only access the information necessary for their specific services and are bound by strict confidentiality agreements.
Payment Processors
The relevant financial information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with these payment providers. Sharing this information is necessary to complete transactions.
Legal Obligations
We may be required to disclose information to comply with court orders, government investigations, or applicable law. In such cases, we will disclose only the minimum information necessary and will make every effort to notify you where possible.
Corporate Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will be required to ensure equivalent protections under this policy.
Data Storage and Security
8xk takes the highest technical and organizational measures to ensure the security of your information. Our security framework is described below:
SSL Encryption
All data transmission between you and our servers on our platform is encrypted using SSL (Secure Sockets Layer) technology, which eliminates the risk of data theft.
Secure Databases
Stored data is protected with industry-standard encryption. Limited and controlled access to servers is maintained and regular security audits are conducted.
Two-Factor Authentication
We offer Two-Factor Authentication to enhance account security, which prevents unauthorized access.
Data Retention Period
Information is retained for as long as your account is active and for as long as necessary after account closure to meet legal obligations.
Internal Policies
Only authorized staff may access user information on a need-to-know basis. All staff are trained on privacy matters and are bound by confidentiality agreements.
Response to Data Breaches
In the event of a data breach, we will promptly notify the affected users and relevant authorities and take corrective measures.
Cookies and Tracking Technologies
8xk uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that help us improve the quality of our services.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain your session, preserve your login state, and verify security. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users use our platform. This information is collected anonymously and is not used to identify individuals. You can disable these in your browser settings.
Functional Cookies
These cookies are used to remember your preferences, such as language selection. They make your experience more convenient.
Cookie Controls
You can delete cookies or block new cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.
Your Rights
As a user of 8xk, you have the following rights over your personal information. You may exercise these rights at any time:
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information; however, where legal obligations exist, information will be deleted after those obligations are fulfilled.
Right to Restrict Processing
In certain cases, you may request a temporary restriction on the processing of your information.
Right to Data Portability
You may request that your information be exported in a structured, easily readable format.
Right to Object
You have the right to object to the processing of your information carried out for direct marketing or on the basis of legitimate interest.
To exercise any of the above rights, please contact our support team. We aim to respond within 30 days of receiving your request. We will process your request after verifying your identity.
Protection of Minors
8xk is intended only for individuals aged 21 and above. We do not knowingly collect or process information from minors. Age verification is in place at registration and we may request additional identity verification for suspicious accounts.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If a parent or guardian suspects that their child is using our platform, please contact us immediately.
To learn more about responsible gaming, please visit our Responsible Gaming page.
International Data Transfers
As 8xk operates on a global infrastructure, your information may be transferred to and stored on servers in countries outside Bangladesh. The data protection laws of these countries may differ from those of Bangladesh.
For countries to which data is transferred, we ensure that equivalent protective measures are in place. All partners contracted with us are required to provide your information with internationally recognized protections.
Policy Changes and Updates
8xk may change or update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- A clear notice will be published on our website.
- Registered users will be informed via email.
- The "Last Updated" date at the top of the page will be changed.
- For important changes, your consent may be requested again.
Continuing to use the platform after changes have been made will be considered as your agreement to the updated policy. We therefore recommend reviewing our Privacy Policy regularly.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us. Our privacy team is always ready to answer all your questions.
Privacy-Related Contact
To submit data protection requests or complaints, please contact our support team directly:
24/7 live chat support available in Bengali
Responses are typically provided within 30 business days