Frequently Asked Questions

Answers to all your questions about 8xk

From opening an account to bonuses, deposits, withdrawals, and responsible gaming — find clear English answers to all your questions in one place.

8xk is a safe and reliable online platform for sports fans and casino gamers in Bangladesh. On this FAQ page we have provided detailed answers to the most frequently asked questions — creating an account, depositing money via bKash or Nagad, how to use bonuses, cricket betting rules, and everything about responsible gaming. Click on the section relevant to you below and read the answer directly.

Account and Registration

To create an account at 8xk, you need an active mobile number and a valid email address. Enter your name, date of birth, and a password of your choice in the registration form. Please note that this platform is for people aged 21 and above only. Registering with accurate information makes deposits and withdrawals easier later on.

No. Under 8xk policy, only one account is allowed per mobile number and email address. Creating multiple accounts is prohibited and may result in account suspension. If you forget your password, use the "Forgot Password" option on the login page.

To verify your account, you need to upload a scanned copy of your National ID (NID) or passport. Once verification is complete, you can increase your withdrawal limit and your account will be more secure. If you run into any issues during the verification process, contact 24/7 live chat support.

First check that your internet connection is working and that your password is correct. If you have forgotten your password, use "Password Recovery" on the login page. Clear your cache and cookies and try again. If the problem continues, email [email protected] or get help via live chat.

Yes. The 8xk website is fully mobile-friendly. You can use it easily from any smartphone or tablet browser on Android or iOS. There is no need to download a separate app — you get everything in the browser: betting, live casino, deposits, and withdrawals.

Deposits and Withdrawals

Deposits from bKash are generally instant — your 8xk account balance is updated within a few minutes. During peak network times it may take up to 10-15 minutes. The minimum deposit amount is ৳100. If there is any issue, contact live chat with your transaction reference number.

To deposit with Nagad, go to the cashier section at 8xk, select Nagad, and make the payment to the designated number. Once the payment is confirmed, it will be added to your account automatically. You can deposit from as little as ৳100. Alongside Nagad, Rocket and Upay are also available with the same convenience.

The minimum withdrawal amount from 8xk is ৳500. After submitting a withdrawal request, the money generally arrives in your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. If your account verification is complete, the process is even faster.

8xk does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transfer charges, which are entirely subject to their own policies. Check the relevant mobile banking app for the latest charges.

If more than 45 minutes have passed since your withdrawal request, first check the notifications in your mobile banking app. If there is still an issue, contact 24/7 live chat or email [email protected] with your account transaction ID. Our team will resolve it quickly.

Games and How to Play

To bet on BPL or any other cricket match, go to the cricket betting section at 8xk. Select the match, choose your preferred market (match winner, total runs, wickets, etc.), enter your stake, and confirm. In-play betting is also available during live matches. Make sure to submit your request before betting closes.

RTP (Return to Player) is the average percentage of total bets that a slot game returns to players over the long term. Volatility, or variance, refers to the frequency and size of wins — high volatility games pay out larger amounts less often, while low volatility games pay out smaller amounts more frequently. Check the game lobby for details to help you choose the right game.

8xk's live casino games are run through world-class providers such as Evolution Gaming and Ezugi. These providers are regularly audited by international oversight bodies. Game outcomes are completely random and are not controlled by any party, which ensures impartial and fair play.

8xk's fishing games are simple and enjoyable. The screen shows an underwater scene and you select targets and shoot. The amount you win varies depending on the size and type of fish. Set your bet size as you like and play for as long as you have balance. JILI's Mega Fishing and All-star Fishing are popular on 8xk.

Yes, Spribe's Aviator is available on 8xk. It is a crash-type game — the multiplier increases as the plane flies higher. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the potential win — but the risk is also higher. Both strategy and focus matter.

Betting for the T20 World Cup, IPL, or any international cricket series typically opens a few hours to a few days before the match starts. Live in-play betting is also available during the match. Up-to-date odds and the schedule of upcoming matches are always visible in the 8xk cricket section. Times are displayed in BST (UTC+6).

Bonuses and Promotions

When you open an account at 8xk for the first time, you will receive a 200% bonus on your first deposit, up to a maximum of ৳5,000. That means if you deposit ৳2,500, your total balance will be ৳7,500. To withdraw winnings from the bonus, you need to meet a 25x wagering requirement. Check the promotions page for the bonus validity period and other conditions.

A wagering requirement means you need to place bets a certain number of times using the bonus amount before you can withdraw it. For 8xk's welcome bonus, this is 25x — meaning if you receive a ৳1,000 bonus, you need to complete a total of ৳25,000 in bets. Not all games may contribute equally to the wagering count.

8xk's VIP program has three tiers: Bronze, Silver, and Gold. Based on your regular play and deposits, you can move up to a higher tier automatically. Bronze members receive weekly cashback, Silver members receive more, and Gold members get the highest benefits. See the promotions page for the specific benefits of each tier.

Bronze members receive up to 0.5% weekly cashback, Silver members receive up to 1.0%, and Gold members receive up to 1.5%. At the end of each week, cashback is added to your account automatically. Whether cashback can be withdrawn directly is specified in the promotion terms.

Yes, a bonus can be cancelled in certain situations — such as using multiple accounts, violating bonus terms, or not completing the wagering requirement within the set time. So read the relevant promotion terms carefully before claiming a bonus. If you have any questions, ask support.

Security and Responsible Gaming

8xk uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are completely safe. Information is not shared with third parties — it is only used in a secure manner where identity verification is required. Read our privacy policy page for full details.

8xk is for people aged 21 and above only. Age is verified during registration and minors are strictly prohibited from creating or using an account. If the age on your ID is incorrect, your account may be cancelled.

To temporarily or permanently stop yourself, notify the 8xk support team. Send a request via live chat or to [email protected] and our team will quickly limit or close your account. Responsible gaming is our top priority. Visit the responsible gaming page for more information.

Yes, as part of responsible gaming you can set daily, weekly, or monthly deposit or betting limits for a specific period. You can make this request via live chat or email. Setting limits is a smart and responsible step.

The 8xk support team is available 24 hours a day, 7 days a week via live chat in Bengali. Live chat can be started from any page on the website. If you prefer to contact by email, write to [email protected]. There is no phone or WhatsApp support — live chat and email are the only support channels.

Still have questions? Get in touch with support

Our Bengali-speaking support team is with you 24/7. Start a live chat right now for an immediate solution to any issue.

Live Chat Support

24/7 support in Bengali — average response time is very fast

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Email Support

[email protected] — email us for detailed issues

Talk to us in Bengali at a time that suits you.